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1. What should I expect when calling in an emergency?

When you phone in an emergency you will be asked to identify as much as you can about the source of the problem. Your service area maintenance contractor will dispatch a technician immediately depending on the severity. Action taken will also depend on the severity of the emergency. Please note after hours fees may apply.

2. How do I shut off my own water?

Locate your water shut-off valve and turn it counterclockwise until it stops. Shut-off valves may be located by your water heater or close to your meter.  

3. Should I be concerned about freezing pipes?

Freezing pipes are usually only a problem for manufactured homes and trailers. All pipes under the skirt should be insulated to avoid freezing.

4. I have water in one part of my house but not another, who do I call?

Call your plumber. This is not a water emergency but a problem that is occurring within your pipes. If you have no hot water, this is a problem with your water heater and should be checked by a plumber.